Terms of Use


Who We Are

This website is owned and operated by MULTIMEDIA DESIGN OÜ, which owns, controls or has legal permission to license all the Content and material on this website, currently located at https://pincel.app (“Site”).

MULTIMEDIA DESIGN OÜ (“we“, “us“, “Pincel” or “our” in these terms) is a limited company registered in Estonia under company number 11264311. Our VAT number is EE101723590.

Acceptance of Terms

By using Pincel, you agree to comply with these Terms of Use. If you do not agree with any part of these terms, please do not use our services.

1. User Registration

To use certain features of Pincel, you may be required to register for an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

2. Use of the Services

Pincel grants you a non-exclusive, non-transferable, revocable license to use our services for personal and commercial purposes, subject to these terms.

3. Privacy Policy

Please review our Privacy Policy to understand how we collect, use, and protect your personal information. We do not store client image data on our server unless explicitly requested by the user.

4. Commercial Use of Images

Clients can use images edited with Pincel for commercial purposes without any restrictions.

5. Prohibited Activities

  • Violate any applicable laws or regulations.
  • Use our services for any illegal or unauthorized purpose.
  • Attempt to gain unauthorized access to our systems or accounts.
  • Harass, threaten, or harm other users.
  • Impersonate any person or entity or misrepresent your affiliation with any person or entity.
  • Users are prohibited from excessive downloading or automating the process of image creation. The fair use allows a User to generate a new image every 8 seconds. We reserve the right to limit or block accounts that violate these terms to maintain system integrity and fair access for all users.

6. Termination

Pincel reserves the right to terminate your access to our services at any time for any reason, without notice.

7. Disclaimer of Warranties

Pincel provides its services “as is” without warranties of any kind, whether express or implied.

8. Limitation of Liability

Pincel shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our services.

9. Changes to Terms

Pincel may update these terms from time to time. We will notify you of significant changes. Continued use of our services after such changes constitutes your acceptance of the new terms.

10. Governing Law

These terms are governed by the laws of Estonia. Any disputes shall be subject to the exclusive jurisdiction of the courts in Estonia.

Privacy Policy

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information.

1. Information We Collect

We may collect the following information:

Personal Information: We collect information you provide when you use our services such as your name and email address.

User Data Collection and Storage:

At our website, we collect user data (email and username), which is subsequently stored in our database.

Our backend service provider, Supabase, is responsible for the management of this database. It is important to note that we exclusively retain your email address within our database.

Image Data Handling:

We may temporarily process and analyze image data that you upload or edit using our services for 60 minutes.

After this period, we do not retain any input or output images generated during user interactions on our platform.

User-uploaded images are solely utilized for processing purposes and are not stored in our database.

You can access and update your personal information by logging into your account. If you have any questions or requests regarding your data, please contact us at [email protected]

Payment, Subscription and Cancellation

For payment-related transactions, we utilize the services of Stripe to collect payment data.

We do not store any payment data; Stripe handles the secure collection of this information on our behalf.

We do not store this data on our server.

1. Use of Information

We use your information for the following purposes:

  • To provide and improve our services.
  • To respond to your requests and inquiries.
  • To communicate with you about our services and updates.
  • To ensure the security and integrity of our services.

2. Disclosure of Information

We do not sell or rent your personal information to third parties. We may share your information with service providers and partners who assist us in delivering our services.

3. Payment Processing and Data Security

We’ve partnered with Stripe.com, a trusted payment processor, to handle all payments securely. We don’t store any card data or payment information on our servers. Your financial information is processed and protected by Stripe.com.

For any payment-related inquiries, please contact our customer support at [email protected]

We take reasonable measures to protect your information, but no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your data.

Free Trial and Subscription Terms

1-Day Free Subscription Trial

Pincel offers a 1-day free trial subscription, allowing users to generate up to 20 images within a 24-hour period. This trial is designed to give you a preview of what Pincel can offer, with no obligation to continue.

NB: a valid credit card is required for trial account confirmation.

Upgrading or Cancelling the Trial

  • Upgrade: After reaching the 20 image limit, you have the option to upgrade to a full subscription and be billed instantly.
  • Cancellation: If you decide not to continue with a paid subscription, you must cancel before the 24-hour trial period ends to avoid being billed. Failure to cancel will result in automatic enrollment into the subscription plan you selected during sign-up, and you will be billed accordingly.

Payment and Cancellation

Upon each successful payment, users will receive an email confirmation detailing the transaction. This ensures that users are always informed about the status of their subscription and any charges applied.

You can cancel your subscription at any time through two methods:

  • Pincel Billing Dashboard: Access your account settings and navigate to the Billing Dashboard. From there, you can directly cancel your subscription.
  • Email: Send a cancellation request to [email protected]. Please include your account information to help us process your request quickly.

4. Refunds

We understand that sometimes things don’t go as planned. If you’re not satisfied with our services, please contact us for a full refund. To request a refund, please contact our customer support team at [email protected]

Changes to these Terms

We may update this Privacy Policy from time to time. We will notify you of significant changes. Your continued use of our services after such changes constitutes your acceptance of the new policy.

By using Pincel, you agree to the terms and conditions outlined in this Privacy Policy.

Please contact us at [email protected] if you have any questions or concerns about our Terms of Use or Privacy Policy.

Effective Date: 9. April 2024